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Right of withdrawal

The MERCERIA MILLE IDEE company of BOTTONI GRAZIA warrants the right of withdrawal for any reason whatsoever from the purchase agreement. To exercise this right you must send a registered A / R and preferably a fax. To the number specifying the order number and what products are subject to the yield. All within 10 days of receiving the merchandise.

However, the right of withdrawal is subject to the following conditions:

1) the purchased item must be returned unused and intact, in its original complete packaging in all its parts (including packaging and documentation and accessory), best to avoid labeling or adhesive tapes on the original packaging of the product;

2) according to law, the expenses will be borne by the customer;

3) The shipment, up to the proof of receipt at our warehouse, is under the full responsibility of the customer. We do not in any way respond to any damages or theft / loss of goods returned with unsolicited or unposted shipments (eg priority mail);

4) In the event of damage to the goods during transport, we will be responsible for promptly communicating to the customer of the incident (within 5 working days of receipt of the goods) to allow him to file a complaint with the courier he has chosen and obtain the repayment of the goods. Value of the asset (if secured); In this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;

5) If instead the return will be returned intact at all above points we will be responsible for reimbursing the cost of the goods only (not shipping) by bank transfer 10 days after receipt. Any dispute between the parties involved is the jurisdiction of the place of performance of the contract.
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