Warranty Products

1) All products marketed by MERCERIA MILLE IDEE of BOTTONI GRAZIA are covered by the 24 months conventional warranty for defects of conformity, pursuant to DLgs n. 24/02. In order to benefit from warranty service, the customer must keep the invoice (or DDT) that he will receive along with the goods purchased. The customer can always download the bills for his purchases from the site www.merceriamilleidee.it by accessing the reserved area.

2) The 24-month warranty under DLgs n. 24/02 applies to a product that has a defect of conformity, provided that it is used correctly, in accordance with its intended use and as provided for in the accompanying documentation. This guarantee, in accordance with the Dlgs. No. 24/92, is reserved only to the private consumer (a natural person who buys the goods for purposes not related to his or her professional activity, or makes a purchase without specifying a VAT code in the order form). In the event of a lack of conformity, MERCHANDISE MORE IDEAS OF BOTTONI GRAZIA; Provides, without charge to the Customer, the restoration of the product's compliance by replacing or reducing the price until the contract is terminated. If there is no conformity defect, pursuant to DLgs n. 24/02, the customer will be charged any verification costs as well as shipping costs if supported by MERCHERIA MILLE IDEE of BOTTONI GRAZIA.

3) In the event that, for any reason, MERCERIA MILLE IDEE of BOTTONI GRAZIA, is unable to replace a warranty product (restored or replaced), you may proceed with the replacement of the product (if still To the list) or with other characteristics and value or, finally, the release of a discount coupon of the same amount spendable on another product valid for 6 months from the date of issue.

4) No damage may be required to MERCERIA MILLE IDOTE of BOTTONI GRAZIA for any delays in replacing warranty products.

5) In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original package, complete in all its parts; To limit damage to the original packaging, it is recommended, whenever possible, to insert it into a second box; The adhesion of labels or adhesive tapes must be avoided in all cases directly on the original packaging of the product.